Terms & Policies

General Terms

By accessing the Petmoda website or placing an order, you agree to these Terms & Policies. Please review them carefully before completing your purchase.

Product Information

We aim to provide clear and accurate product descriptions, images, dimensions, colors, and specifications.

Minor variations in color, texture, measurements, or finishing may occur due to materials, manufacturing, photography, lighting, or screen settings.

Product Availability

Product availability may change without prior notice. Some products, sizes, colors, customized items, and MODA PRO products may require additional preparation or production time.

Orders & Confirmation

After an order is placed, Petmoda may contact the customer by phone or WhatsApp to confirm the order, delivery address, product details, size, color, or customization requirements.

Orders containing customized products or special requests may require confirmation before production begins.

Petmoda reserves the right to cancel an order if the provided information is incomplete, the customer cannot be reached, the product becomes unavailable, or an obvious pricing or technical error has occurred.

Pricing & Payment

All prices are displayed in Egyptian pounds unless otherwise stated.

Prices and promotions may change when necessary. The price confirmed when an order is successfully placed will apply unless an obvious pricing or technical error has occurred.

Any additional charges related to delivery, customization, special sizes, or made-to-order products will be confirmed with the customer before the order is finalized.

Shipping & Delivery

We currently deliver across Egypt.

Ready-to-ship products are usually prepared within 1–3 business days. Delivery times may vary depending on the destination, order size, product availability, and courier service.

Made-to-order, customized, and MODA PRO products require additional production time. The estimated completion and delivery schedule will be confirmed with the customer.

For complete details, please review our Shipping & Returns page.

Returns & Exchanges

Customers may request a return or exchange within 14 days of receiving the order.

To be eligible, the product must be unused, clean, free from pet hair, odors, damage, or signs of use, and returned with its original packaging and accessories.

Proof of purchase or order details may be required.

Return or exchange shipping fees may apply depending on the reason for the request. If the customer changes their mind, chooses the wrong size, or requests another color, the related delivery and return costs are the customer’s responsibility.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Petmoda as soon as possible and provide clear photos or videos of the product and packaging.

After reviewing and confirming the issue, Petmoda will provide an appropriate solution, which may include repair, replacement, exchange, or refund.

Made-to-Order & Customized Products

Customized products, personalized colors, special sizes, and made-to-order or MODA PRO items are not eligible for return or exchange unless they arrive damaged, defective, or do not match the confirmed order specifications.

Customers are responsible for reviewing and confirming all measurements, colors, materials, and customization details before production begins.

Intellectual Property

All content on the Petmoda website—including the Petmoda name, logos, product designs, photographs, graphics, text, and other materials—is owned by or licensed to Petmoda.

This content may not be copied, reproduced, distributed, or used commercially without prior written permission from Petmoda.

Website Use

You agree not to misuse the website, attempt unauthorized access, interfere with its operation, submit false information, or use the website for unlawful purposes.

Privacy

Customer information is used to process orders, arrange delivery, provide customer support, and improve our services.

We take reasonable measures to protect customer information and do not sell personal information to third parties.

Limitation of Liability

To the extent permitted by applicable law, Petmoda is not responsible for indirect losses caused by website interruptions, courier delays, incorrect customer information, misuse of products, or circumstances beyond our reasonable control.

Nothing in these Terms & Policies limits any rights granted to customers under applicable Egyptian law.